General Information
Below, we have compiled a list of commonly asked questions that our prospects, tenants and clients often inquire about. These FAQs cover a range of topics related to our services and policies, providing you with information to address queries you may have.
Learn more about our application process here.
Get answers to common questions about payments, charges, and what's included.
Learn about our move-in and move-out procedures. Simplify your moving experience with clear, helpful information.
Wondering about maintenance or repairs in your rental? Find your answers here!
View and download our Guidelines, Application, CASH Payment Locations, and instructions on how to STOP Autopayments
What should I do first before applying?
View the unit. When you view the unit, you can personally assess its condition, ask the Property Manager questions, establish a rapport with the Property Manager and explore the neighborhood. Call our office to set up a showing.
How can I do the application?
There are two ways you can turn in an application: Paper OR Online.
- For paper applications, you can grab one from the Property Manager or from our office. You may also download and print it. Turn in your application with your documents and processing fee in our office. Cash and Money Order ONLY.
- For online applications, go to our available rentals, choose the unit that you would like to apply for and click on the apply button. Fill out the application, attach required documents and pay for the processing fee.
What documents must I provide for the rental application?
- A valid government issued photo ID
- Proof of SSN (i.e. Social Security Card; W-2 Form; or any official document that show the last four (4) digits)
- Most recent income statements (1 month worth)
***If your income statements/paystubs has the last four (4) digits of your SSN, it can be accepted for both Proof of SSN and income statements.
Who needs to apply?
ONLY ONE RENTAL APPLICATION PER HOUSEHOLD IS REQUIRED however, households may submit an additional application to enhance their chances of securing the unit.
If you choose to have a co-signer or guarantor, they will need to complete a separate application.
Is there a processing fee and is it refundable?
There is $35 NON-REFUNDABLE processing fee for each application. Processing fee includes background check, credit check, landlord verification and admin fee.
What are the selection criteria guidelines?
TSR Criteria GuidelinesTo view our Rental Selection Criteria Guidelines, click the button below.
How long does the application process take?
It will take 3 - 5 business days. After that, you will receive a call from the Property Manager to notify you if you are approved or not.
What if I don't get approved for the unit that I applied for?
You may transfer/move your application to another available unit. Your application is valid for ninety (90) days.
Rent & Utilities
When is rent due?
Rent is due on the first day of the month.
What are accepted rent payment methods?
CASH Payment LocationsOffice: Checks and Money Order ONLY.
- Make checks payable to Tom Shinsato Realty, Inc.
- If you wish to mail your payment, and it must arrive to our office by the first of each month to avoid the late fee.
***Note that we do not consider the postmarked date from the post office as the determining factor. We recommend planning accordingly.
Online: Online Portal (Transaction fees)
- Credit Card: 2.99%
- Debit Card: $9.99 flat rate fee
- E-Check: $2.49 flat rate fee
Electronic Cash Payments:
- You may make CASH ONLY payments at participating stores (Longs, Walmart and Walgreens) using a special barcode or PaySlip. A $3.99 processing fee applies, $2000 maximum per transaction. Contact our office to get your PaySlip.
Is there a late rent fee?
Yes, late rent fee is 8% of the outstanding rent balance.
Are utilities included in the rent, or will I need to set up accounts?
Since each rental property is unique, we encourage you to refer to your Rental Lease Agreement for specific details.
When can I move in?
Coordinate your move-in date with the Property Manager. Once confirmed, you will receive a move-in reminder and the Rental Lease Agreement. Review the contract thoroughly to ensure you understand all terms and conditions before signing. If you have any questions regarding the contract, please contact our office.
When do I pay for my Security Deposit & First Months Rent?
Payment is due on or before your check-in day.
How much would my First Months Rent be if I don't move in on the first day of the month?
Your rent will be prorated and is calculated based on your move-in date.
Do I need Renters Insurance?
Yes, you are REQUIRED to obtain Renters Insurance within 14 days of check-in. Please send a copy of your Renters Insurance by mail or email.
Why do I need a Renters Insurance?
With Renters Insurance, it will provide protection for your personal belongings in case of fire, flood, theft, water leaks, and other similar situations. It ensures coverage for your personal property, offering peace of mind in unforeseen circumstances.
Move-out Procedures
How many days in advance should I inform the office or Property Manager that I'm moving out?
Please provide written notice to the office or to the Property Manager at least twenty-eight (28) days in advance of your intention to vacate. Include your name, address, reason for leaving, and move-out date.
What should I expect during the move-out process?
Once you inform us of your intention to vacate, we will provide you with a move-out packet outlining the necessary steps. You can also find "Checklist for Vacating Tenants" in your Rental Lease Agreement. On the day of your move-out, the Property Manager will conduct a final inspection where you will then return the keys.
"You are responsible to clean the unit and all contents including floors, windows, screens, cabinets, drawers, appliances, fixtures, parking stall(s), etc. The unit and all contents must be in the same condition as when you moved in, except for normal wear." (Rental Agreement Addendum #1, Page 3, #9c)
How do I set up for bulky item pickup?
Bulky Pickup FAQYou may set up your appointment by going through the City's opala.org website, or if you do not have internet access, you can call (808) 768-3200 and select option zero (0).
Attached is the frequently asked questions for O'ahu Bulky Item Appointment Collection Service
How do I cancel my autopayment?
STOP AUTOPAYMENTFor instructions on how to cancel your autopayment, click the button below.
TOM SHINSATO REALTY, INC. WILL NOT BE RESPONSIBLE FOR ANY FEES OR PAYMENT CHARGES ON YOUR ACCOUNT. For any issues or discrepancies, contact your bank or credit card provider directly.
When can I expect my security deposit back?
You will receive your security deposit, with deductions, within fourteen (14) days of your move-out inspection day. Deductions include cleaning, pest control and repairs. (Rental Agreement Addendum #1, Page 3, #9c)
- Professional cleaning to sanitize the unit will be hired by Tom Shinsato Realty, Inc. and deducted from the tenant's security deposit, which may include carpet cleaning, stripping & waxing of tile floors drapery cleaning, etc., if applicable.
- Mandatory pest treatment of the unit and its surroudings will also be ordered by Tom Shinsato Realty, Inc. and deducted out of Tenant's security deposit.
How do I report a maintenance/repair issue?
Please contact your Property Manager, their assistant or the office directly. Alternatively, you can submit a work order through your tenant portal.
What will happen after I report my maintenance issue?
The Property Manager or the assistant will assign a handyman. After that, you will receive a call from the handyman to set up an appointment.
What repairs/maintenance are tenants responsible for?
"You are responsible for the following repairs and maintenance at your expense:
- Re-setting garbage disposal,
- repairs to washer/dryer due to overloading and/or failure to clean lint filter,
- service calls for re-setting circuit breakers and/or improper use of electrical fixtures.
- All plumbing drain lines within the property (clogged drains, slow draining, clogged toilets, etc.) are the responsibility of the tenant."
(Rental Agreement Addendum #1, 4c)
TSR DOCUMENTS
Click the button(s) below to view or access the documents.
Have more questions? Interested in our services? We’re here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
CONTACT US
(808) 526-9793
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